Craft Built Carpentry Pty Ltd (ABN 88 703 375 811) is committed to protecting the privacy of our clients, suppliers and website visitors. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following personal information when you engage our services, submit an enquiry or request a quotation through our website:
- Your name and contact details, including your email address and street address;
- Details of the property where work is to be performed;
- Information relevant to the provision of our business and consulting services, including project requirements and site access details;
- Communication records, including emails and enquiry form submissions;
- Billing and invoicing information necessary to transact with you.
We do not collect sensitive information (such as health or religious information) unless it is reasonably necessary for the provision of our services and you have consented to its collection.
2. How We Collect Information
Personal information is generally collected directly from you when you:
- Submit an enquiry, quotation request or contact form on our website;
- Email us at ceo@craftbuiltcarpentry.online;
- Engage us to provide services at your property or business premises;
- Communicate with us in the course of a project.
We may also collect information from third parties where you have consented to this, or where permitted under the Privacy Act.
3. How We Use Your Information
We collect and use personal information for the primary purpose of providing our business and consulting services. This includes:
- Responding to enquiries and preparing quotations;
- Planning, delivering and managing projects;
- Invoicing, record keeping and compliance with legal and regulatory obligations;
- Communicating with you about your project or account;
- Improving our services and website experience.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you consent, or the use is permitted or required by law.
4. Disclosure of Personal Information
We may disclose personal information to:
- Subcontractors and tradespersons engaged to assist with your project;
- Suppliers and materials providers where necessary for project delivery;
- Our professional advisers, such as accountants and insurers;
- Government bodies, regulators or authorities where required by law.
We do not sell or rent personal information to third parties. We do not disclose personal information to overseas recipients unless reasonably necessary and permitted under the APPs.
5. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored securely in electronic systems, and we implement appropriate technical and organisational safeguards. When information is no longer required, and we are not required to retain it by law, we will take reasonable steps to destroy or de-identify it.
6. Access and Correction
You may request access to the personal information we hold about you, and request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@craftbuiltcarpentry.online. We will respond within a reasonable period. In some circumstances, we may decline a request in accordance with the Privacy Act, and we will provide written reasons if so.
7. Website Data and Cookies
Our website may use cookies and similar technologies to improve functionality and analyse site usage. You can adjust your browser settings to refuse cookies; however, some features of the website may not function as intended. We may also collect general, non-identifying analytics data such as pages visited and browser type.
8. Complaints
If you believe we have breached the Australian Privacy Principles or this policy, please contact us at ceo@craftbuiltcarpentry.online with details of your concern. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.
10. Contact Us
For any questions regarding this Privacy Policy or our handling of personal information, please contact:
Craft Built Carpentry Pty Ltd
ABN 88 703 375 811
Melbourne VIC
Email: ceo@craftbuiltcarpentry.online
Website: https://craftbuiltcarpentry.online